Keys, timing and paperwork for rented properties
Most landlord jobs are done with nobody from the office present. Tell us where the keys are, whether there is an alarm or a door code, and where the van can pull up. If the property is tenanted and only one item is going, give us the tenant's number so the team can agree a time with them. Mention your deadline when you ask for the quote and we will say plainly whether we can meet it.
Be clear about what stays. In a furnished let, list or label the landlord's items and the team clears around them. If belongings might still be the tenant's, speak to your own legal adviser before instructing us, because we cannot advise on tenancy law or abandoned goods. Before you book any carrier, you can confirm its licence on the Environment Agency public register. Our guide on checking a waste carrier licence shows where to look.

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