Wall brackets, old CRT sets and smart TV data
A wall-mounted TV normally lifts off its bracket once the locking screws are undone. Tell us if yours is still on the wall, how high it is and whether the bracket is going too, so the team comes ready for it. Old CRT sets need different care. The weight is all at the front, and the glass tube should not be dropped or broken, so they are carried level by hand.
A smart TV remembers more than you might expect: streaming logins, wi-fi passwords and sometimes payment details for app stores. If the set still switches on, run a factory reset from the settings menu before collection and sign out of your accounts. Take out any memory cards or USB sticks, and check the back for a streaming stick. Remotes, cables and aerials can go in a bag with the set.

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